Effective Date: 01/14/2025
At Summit Pool & Spa, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with us online. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Fill out forms on our website (such as contact forms, service requests, or inquiries)
- Communicate with us via email, phone, or our online support channels
- Subscribe to our newsletters or marketing communications
- Use or request information about our products and services
The types of personal information we may collect include:
- Contact Information: Name, email address, phone number, physical address
- Payment Information: Billing address, credit card information (for services and purchases)
- Service Usage Data: Service requests, communication preferences, and related service interactions
- Technical Data: IP address, browser type, device information, cookies, and analytics data
2. How We Use Your Information
We use the personal information we collect for several purposes, including but not limited to:
- To provide our services (e.g., pool and spa installation, maintenance, and repairs)
- To respond to inquiries and fulfill customer requests
- To process payments and manage billing
- To send marketing communications, updates, and promotional materials (if you have opted in)
- To enhance the user experience on our website and ensure it is functioning properly
- To comply with legal and regulatory obligations
- To communicate with you regarding important service updates or changes
3. Telecommunications Consumer Protection Act (TCPA) Compliance
As a business using telecommunications services like RingCentral, Summit Pool & Spa complies with the Telecommunications Consumer Protection Act (TCPA). This includes ensuring that we obtain consent before sending marketing messages or making automated calls or texts to customers.
- Consent for Communication: By providing us with your phone number, you consent to receiving calls, texts, and other communications from Summit Pool & Spa for business purposes, including service-related messages and promotional content.
- Opt-Out Option: You may opt out of receiving marketing calls or text messages at any time by replying “STOP” to any text message, or by contacting us directly at info@summitpoolservice.com or calling 925-465-2112.
- Do Not Call List: If you wish to be removed from our marketing call list, please contact us at info@summitpoolservice.com, and we will promptly honor your request.
4. Data Security
We implement a variety of security measures to safeguard your personal information, including the use of encryption, firewalls, and secure servers. Despite our efforts to secure your data, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies allow us to collect non-personally identifiable data, including:
- Browser type and version
- Device type
- Referring URLs
- Pages visited and time spent on those pages
You can manage your cookie preferences through your browser settings, including the option to block cookies altogether. However, disabling cookies may impact your ability to use certain features of our website.
6. Sharing of Information
Summit Pool & Spa does not sell, trade, or otherwise share your personal information with third parties for marketing purposes. We may, however, share your information with trusted service providers who assist us in conducting business, such as payment processors, email marketing platforms, and IT services. These third parties are contractually obligated to safeguard your data and use it solely for the purposes we outline.
We may also disclose personal information if required by law or to protect our rights, property, or the safety of others.
7. Your Rights and Choices
As a user, you have several rights regarding your personal information, including:
- Access: You may request to view the personal information we have collected about you.
- Correction: You may update or correct your personal information by contacting us directly.
- Deletion: You may request the deletion of your personal information, subject to certain exceptions (e.g., for legal or business purposes).
- Opting Out: You may opt out of receiving marketing communications from us at any time.
To exercise any of these rights, please contact us at info@summitpoolservice.com or call us at 925-465-2112.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete the information as quickly as possible.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically for the latest information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Summit Pool & Spa
Email: info@summitpoolservice.com
Phone: 925-465-2112
Website: www.summitpoolservice.com